{"id":4632,"date":"2017-07-03T20:15:31","date_gmt":"2017-07-03T11:15:31","guid":{"rendered":"https:\/\/shop.potpurri.co.jp\/?page_id=4632"},"modified":"2026-08-29T16:15:07","modified_gmt":"2026-08-29T07:15:07","slug":"%e8%bf%94%e5%93%81%e3%83%bb%e4%ba%a4%e6%8f%9b%e3%81%ab%e3%81%a4%e3%81%84%e3%81%a6","status":"publish","type":"page","link":"https:\/\/shop.potpurri.co.jp\/en\/footer\/%e8%bf%94%e5%93%81%e3%83%bb%e4%ba%a4%e6%8f%9b%e3%81%ab%e3%81%a4%e3%81%84%e3%81%a6\/","title":{"rendered":"Returns & Exchanges"},"content":{"rendered":"
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Returns & Exchanges<\/b><\/h1>\n

Thank you for shopping at POTPURRI ONLINE SHOP.<\/p>\n

If an item is faulty, or you would like to return or exchange it,please read the information below,then contact us.<\/p>\n

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Time limit for returns and exchanges<\/b><\/h2>\n

Please contact us within 30 days<\/b> of delivery using our contact form or email.<\/p>\n

\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3000shop@potpurri.co.jp<\/a><\/strong><\/p>\n

We will guide you through the return or exchange process.<\/p>\n

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Damaged, faulty or incorrect items<\/b><\/h2>\n

If your item arrives damaged or faulty,or if you receive an item different from the one you ordered,we will arrange an exchange or refund and cover the shipping costs.<\/p>\n

Please include the following details when contacting us.<\/p>\n

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  • Order number<\/li>\n
  • Your name<\/li>\n
  • Product name<\/li>\n
  • Description of the issue<\/li>\n
  • Photographs of the item, if possible<\/li>\n<\/ul>\n

    After we receive and inspect your return, we will process it withinfive business days<\/b> by arranging an exchange or refund.<\/p>\n

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    Change-of-mind returns<\/b><\/h2>\n

    If you change your mind, order the wrong item or wish to return an item for another personal reason,we can accept a return only if all the following conditions are met.<\/p>\n

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    • The return is requested within 30 days of delivery.<\/li>\n
    • The item is unused.<\/li>\n
    • The item, accessories and original packaging are all included.<\/li>\n
    • The item is in a resaleable condition.<\/li>\n<\/ul>\n

      You are responsible for the return shipping costs.<\/p>\n

      After we receive and inspect your return, we will process it withinfive business days<\/b> by refunding your original payment method.<\/p>\n

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      Items that cannot be returned or exchanged<\/b><\/h2>\n

      We cannot accept returns or exchanges for the following items.<\/p>\n

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      • Items delivered 31 or more days ago<\/li>\n
      • Items that have been used<\/li>\n
      • Items damaged or soiled by the customer<\/li>\n
      • Items with missing accessories, packaging or other components<\/li>\n
      • Sale or outlet items, where designated as non-returnable<\/li>\n
      • Custom or made-to-order items, where designated as non-returnable<\/li>\n<\/ul>\n
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        About our ceramics<\/b><\/h2>\n

        Each POTPURRI itemis made through a process that includes work by hand.<\/p>\n

        As a result, the glaze, color, firing marks, iron speckles, glaze crazingand dimensions may vary from piece to piece.<\/p>\n

        These variations are part of the individual character of ceramicsand are not defects.Please bear these characteristics in mind when choosing your ceramics.<\/p>\n

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        Customers ordering from overseas<\/b><\/h2>\n

        Different return conditions apply to orders from overseas.<\/p>\n

        Please read our International Returns & Refund Policy<\/b> for full details.<\/p>\n

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        Contact Us<\/b><\/h2>\n

        For help with a return or exchange,please get in touch using our contact form or by email.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n

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