{"id":40266,"date":"2026-07-13T10:52:33","date_gmt":"2026-07-13T01:52:33","guid":{"rendered":"https:\/\/shop.potpurri.co.jp\/?page_id=40266"},"modified":"2026-07-13T10:59:47","modified_gmt":"2026-07-13T01:59:47","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/shop.potpurri.co.jp\/en\/footer\/refund_returns\/","title":{"rendered":"International Returns & Refund Policy"},"content":{"rendered":"
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International Returns & Refund Policy<\/b><\/h1>\n

Thank you for shopping with POTPURRI.<\/p>\n

We take great care in creating and packaging every product. If you are not completely satisfied with your purchase, please review our return policy below.<\/p>\n

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Return Period<\/b><\/h2>\n

Return requests must be submitted within 30 days<\/b> of receiving your order.<\/p>\n

Before returning any item, please contact us through our Contact page or by email. We will provide instructions for the return process.<\/p>\n

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Damaged, Defective or Incorrect Items<\/b><\/h2>\n

If your order arrives damaged, defective, or you receive the wrong item, we will gladly offer a replacement or a full refund at no additional cost.<\/p>\n

Please include the following information when contacting us:<\/p>\n

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  • Order number<\/li>\n
  • Customer name<\/li>\n
  • Product name<\/li>\n
  • Description of the issue<\/li>\n
  • Photographs of the product (if possible)<\/li>\n<\/ul>\n

    Once the returned item has been received and inspected, your refund or replacement will be processed within 5 business days<\/b>.<\/p>\n

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    Returns for Customer Convenience<\/b><\/h2>\n

    Returns due to a change of mind, ordering the wrong item, or other customer-related reasons are accepted only when all of the following conditions are met:<\/p>\n

      \n
    • The return request is made within 30 days<\/b> of delivery.<\/li>\n
    • The item is unused.<\/li>\n
    • The item is returned in its original condition.<\/li>\n
    • All original packaging and accessories are included.<\/li>\n<\/ul>\n

      Return shipping costs are the responsibility of the customer.<\/p>\n

      Refunds will be issued to the original payment method within 5 business days<\/b> after the returned item has been received and inspected.<\/p>\n

      \n

      Items That Cannot Be Returned<\/b><\/h2>\n

      We are unable to accept returns or exchanges for:<\/p>\n

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      • Items returned more than 30 days after delivery<\/li>\n
      • Used products<\/li>\n
      • Products damaged after delivery due to customer handling<\/li>\n
      • Items returned without original packaging or accessories<\/li>\n
      • Sale or clearance items (where applicable)<\/li>\n
      • Made-to-order or custom products<\/li>\n<\/ul>\n
        \n

        About Our Ceramic Products<\/b><\/h2>\n

        Every POTPURRI ceramic piece is carefully crafted, and slight variations naturally occur during the production process.<\/p>\n

        Differences in glaze, color, texture, iron spots, crazing, firing marks, and dimensions are natural characteristics of handmade ceramics.<\/p>\n

        These unique variations are part of the beauty and individuality of each piece and are not considered defects<\/b>.<\/p>\n

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        Customs Duties & Import Taxes<\/b><\/h2>\n

        International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.<\/p>\n

        These charges are the responsibility of the customer and are generally non-refundable<\/b>, unless otherwise required by applicable law.<\/p>\n

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        Contact<\/b><\/h2>\n

        If you have any questions regarding returns or refunds, please contact us before returning your item.<\/p>\n

        We will be happy to assist you.<\/p>\n

        Thank you for choosing POTPURRI.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":52569,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-40266","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/shop.potpurri.co.jp\/en\/wp-json\/wp\/v2\/pages\/40266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.potpurri.co.jp\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.potpurri.co.jp\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.potpurri.co.jp\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.potpurri.co.jp\/en\/wp-json\/wp\/v2\/comments?post=40266"}],"version-history":[{"count":2,"href":"https:\/\/shop.potpurri.co.jp\/en\/wp-json\/wp\/v2\/pages\/40266\/revisions"}],"predecessor-version":[{"id":185719,"href":"https:\/\/shop.potpurri.co.jp\/en\/wp-json\/wp\/v2\/pages\/40266\/revisions\/185719"}],"up":[{"embeddable":true,"href":"https:\/\/shop.potpurri.co.jp\/en\/wp-json\/wp\/v2\/pages\/52569"}],"wp:attachment":[{"href":"https:\/\/shop.potpurri.co.jp\/en\/wp-json\/wp\/v2\/media?parent=40266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}